It’s been over a month since the unveiling of the Google Nexus One and finally Google is offering phone support for the device. Google launched a phone support line specifically to answer the questions of Nexus One owners. Phone owners can call (888) 48NEXUS (63987) between 4 a.m. and 7 p.m. PST and reach a live tech, Google advises.
Google was offering forum and email support up until now. Google finally realized that approach only goes so far.
“By design, we focused initially on providing the best possible customer support through our on-line channel, and our experience in the four weeks since the Nexus One launch enabled us to significantly enhance that on-line support offering. We have been able to address a large majority of customers’ inquiries successfully through on-line support, in combination with phone support from our partners, HTC and T-Mobile,” a Google spokesperson said. “That said, our approach with our new consumer channel is to learn fast and continue to improve…Live phone support from Google, combined with an optimized on-line support experience, enables a superior Nexus One customer experience.”