Nexus One Google Phone

Google’s Nexus One phone may have been one of the most anticipated devices of the last few weeks. But since the smartphone’s launch last Tuesday, it has left a string of unhappy customers in its wake.

Nexus One has been plagued by consumer complaints including spotty 3G connectivity, a high early termination fee, poor customer support from Google and problems with the touchscreen.

“There are some aspects of the experience that Google didn’t think through as carefully as they should have,” says Charles Golvin, an analyst with Forrester Research. “This has implications for the store they have launched and their future ambitions for it. Google, clearly, has a lot of work ahead of it.”

Google introduced the Nexus One as the first device to be sold by the search company itself, rather than a manufacturing or carrier partner. The Nexus One, which runs Android 2.1, has been designed by HTC and works with T-Mobile’s network in the United States. But contrary to initial speculation, the device isn’t free or unlocked. It will retail for $180 with a 2-year contract with T-Mobile. An unlocked version is also available for $530 — a price similar to most other smartphones — and that version will work on other GSM phone networks worldwide as well as AT&T in the United States, although with some limitations.